At Vanalez, we are committed to ensuring your satisfaction with every purchase. If you are not satisfied with your order for any reason, our simple and hassle-free returns process is here to assist you. You can shop online with confidence knowing that your satisfaction is our priority.
Conditions for Returns:
Initiate the Return Process Within 30 Days: To be eligible for a return, please start the return process within 30 days of receiving your item.
Product Condition: We inspect all returned items, and to qualify for a refund or exchange, the product must meet the following conditions:
- The item must be in new and unused condition.
- All original product inserts and accessories must be included.
Responsibility for Shipping Costs: In cases of buyer's remorse, such as an item not fitting, dissatisfaction with the color or quality, a change of mind, accidental orders, or purchasing the same item elsewhere, the customer is responsible for the return shipping costs.
Refund Calculation: We will refund the cost of the merchandise minus any applicable shipping charges.
Timely Return: Please ship the product as soon as possible to ensure it arrives at our facility within 10 days of receiving the shipping label.
How to Return an Item:
Contact Us: To initiate a return, please fill out the contact us form on our website. You should receive a response within 24 hours.
Return Confirmation: Upon approval of your return request, we will send you a return confirmation via email. This email will contain important information, including your UPS return link and detailed return instructions.
Defective Product and Returns Due to Our Error:
If there are any mistakes with your order or if products arrive defective or damaged at the time of receipt, we are committed to making it right for you:
Contact Us: Please reach out to us through the contact us form on our website within 30 days of receiving the defective or damaged item.
Resolution: We will promptly address the issue and offer one of the following resolutions, depending on your preference and product availability:
- Replacement of the defective/damaged item.
- A refund for the full purchase amount, including shipping charges.
- Store credit for a future purchase, if preferred.
We are dedicated to providing you with a seamless shopping experience, and our customer support team is always ready to assist you with any concerns or questions you may have. Thank you for choosing Vanalez for your women's shoes and handbag needs.