At Vanalez, your satisfaction is our top priority, and we want to make sure you have all the information you need about our returns and refunds policy. Below are some common questions and answers to help guide you through the process.
How long do I have to initiate a return?
To be eligible for a return, please start the return process within 30 days of receiving your item.
Who is responsible for the return shipping costs?
In cases of buyer's remorse (e.g., item not fitting, dissatisfaction with color or quality, a change of mind, accidental orders, or purchasing the same item elsewhere), the customer is responsible for the return shipping costs.
How is the refund amount calculated?
We will refund the cost of the merchandise minus any applicable shipping charges.
How soon should I return the product after initiating the return process?
Please ship the product as soon as possible to ensure it arrives at our facility within 10 days of receiving the shipping label.
How do I initiate a return?
To initiate a return, please follow these steps:
- Contact Us: Fill out the contact us form on our website to start the return process. You should receive a response within 24 hours.
- Return Confirmation: Upon approval of your return request, we will send you a return confirmation via email. This email will contain important information, including your UPS return link and detailed return instructions.
What should I do if I receive a defective or damaged product?
If you receive a defective or damaged item, or if there are any mistakes with your order, please follow these steps:
- Contact Us: Reach out to us through the contact us form on our website within 30 days of receiving the defective or damaged item.
- Resolution: We will promptly address the issue and offer one of the following resolutions, depending on your preference and product availability:
Our customer support team is dedicated to providing you with a seamless shopping experience and is ready to assist you with any concerns or questions you may have. Thank you for choosing Vanalez for your women's shoes and handbag needs.